Privacy Policy (PassagePoint Ltd)

Last Updated: March 31, 2026
Privacy Contact: legal@passagepoint.uk

1) Overview

This Privacy Policy explains how PassagePoint collects, uses, shares, and protects your personal information when you use our website and services for booking flights, hotels, and flight+hotel packages.

2) Information We Collect

We may collect:

A) Information you provide

• Name, email address, phone number
• Billing details (limited; generally handled by payment providers)
• Travel details (dates, destinations, traveler names, preferences)
• Passport/ID details (only if required for ticketing by airlines/suppliers)
• Special requests (accessibility needs, room preferences)

B) Automatically collected

• Device and browser information
• IP address (approximate location)
• Website usage data and analytics events
• Cookies and similar technologies (see Cookie Policy)

3) How We Use Your Information

We use your information to:

• Provide quotes and booking support
• Issue tickets/reservations and manage changes/cancellations
• Communicate about bookings, updates, and support
• Process payments and help prevent fraud
• Improve the website, customer experience, and service quality
• Comply with legal, tax, and regulatory obligations

4) Sharing of Information

We may share your information with:

• Airlines, hotels, and travel suppliers to complete bookings
• Payment processors (PayPal, Wise, Stripe, banks, QR payment providers such as GCash)
• Service providers supporting operations (hosting, email, customer support tools, analytics)
• Authorities or advisers where required by law or to protect legal rights

We do not sell your personal information.

5) Payment Information

Payments are processed by third-party providers. PassagePoint generally does not store full card details. Payment providers handle payment data under their own security and privacy standards.

6) Data Retention

We retain personal data only as long as necessary for:

• Delivering services and customer support
• Legal and accounting requirements
• Fraud prevention and dispute resolution

7) Security

We use reasonable safeguards to protect personal data. No method of transmission or storage is completely secure, but we take protection seriously.

8) Your Rights

Depending on your circumstances and applicable law, you may request to:

• Access your data
• Correct inaccurate data
• Request deletion (where legally permitted)
• Object to certain processing
• Withdraw consent (where applicable)

To request: legal@passagepoint.uk

9) International Transfers

Your data may be processed outside the UK when working with airlines, hotels, suppliers, and service providers. We take steps to protect data in line with applicable requirements.

10) Children’s Privacy

Our services are not intended for children under 13 (or the minimum legal age in your region). We do not knowingly collect data from children.

11) Updates

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest version.